Iberdrola has increased the composition of the executive committee of its British subsidiary Scottish Power from seven to nine with the entry of two well-known Scottish executives, bringing local representation to one third of the decision-making body.

One of the two new additions is Tom Farmer, founder in 1971 of the Scottish car maintenance chain Kwik-Fit, which was sold in 1999 to Ford for more than 1 billion euros. The ‘Scotsman’ and ‘Herald’ newspapers describe him as “one of Scotland’s best-known entrepreneurs”.

The other new executive is Gus Macdonald, who has chaired the Scottish Media group and has served as Scottish Minister for Finance and Industry, among others. Both Farmer and Macdonald previously served on Scottish Power’s local advisory board.

Iberdrola, which has reached an agreement with GDF Suez and Scotland’s SSE to participate in British nuclear projects, had already recently strengthened Scottish Power’s board with the appointment of Nick Horler as CEO and the incorporation of the new director of the international area, Amparo Moraleda.

Diverdocus – finance and personal development

Aral Digital – The Ministry of Agriculture and Livestock of the Junta de Castilla y León is organizing the Agri-Food Marketing Forum, which will take place on March 16, 17 and 18, in the auditorium of the Feria de Valladolid and will be held within the framework of the Alimentaria Castilla y León fair. The event will be attended by experts in marketing, innovation, brand strategy, distribution, sales analysis and case studies such as Wal Mart and Tesco.

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Don Peppers, creator of the “one-to-one marketing” concept, will give the first presentation on “The power of a customer-focused strategy when it comes to innovation”. Peppers is the author of numerous publications on marketing and founder of one of the most renowned marketing consultancies.

William Ury, a specialist in conflict management and resolution, will also speak on the 16th. He will speak on “Winning strategies: how to harness the power of no to achieve yes”. Ury is co-founder and director of the Negotiation Program at Harvard Law School.

I WALK PRO – Treadmill

We would like to wish a very Merry Christmas and a prosperous 2021 to all our loyal customers, friends and colleagues. Our offices will be open from 09:00 to 14:00 on December 24, 29, 30 and 31. We will be closed on December 27 and 28 and January 3, 2022.

Following the success of Bartec’s RiteSensor in the United States and the growth achieved in the UK market, Bartec wants to expand and bring its sensors and tools to several international markets. It has already contacted potential distributors in New Zealand and Australia and is also negotiating in the South Korean market. UK Department of Trade and Industry contacts in several Eastern European countries have also been asked to provide specific information on the market situation in their countries, with the intention of opening up trade avenues with these rapidly growing territories.

Register – Register your tool and user account. Upgrade – The software guides you through the upgrade process. Reports – Display, edit, print and store tool reports. Vehicle Database – Look up information about a vehicle’s TPMS.

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Diverdocus – Finance and personal development

What is customer service in today’s world? Business leaders believe it has gone far beyond simply offering customer support. It is a philosophy that must be embraced by everyone in an organization; from top management to front-line employees.

3. “A lot of people have interesting things to say about customer service, but it’s just a routine, ongoing, never-ending, persevering activity.” Christopher McCormick – Former CEO of L.L.Bean

6. “Being on par in terms of price and quality just gets you into the game. It’s the service that wins the game.” Tony Alessandra – Entrepreneur, author and Hall of Fame Keynote Speaker

The customer is the main reason any business exists. Without customers, there is no profit. In a sense, they are truly the most valuable assets of any business. The following customer service quotes are excellent reminders of how businesses should view their customers.

By Rachel Robison

Rachel Robison is a blogger who collects information on court filings and notices.